join the team
We work to connect and power an inclusive, digital economy that benefitseveryone, everywhere by making transactions safe, simple, smart and accessible.Using secure data and networks, partnerships and passion, our innovations andsolutions help individuals, financial institutions, governments and businessesrealize their greatest potential.
Our decency quotient, or DQ, drives our culture andeverything we do inside and outside of our company. We cultivate a culture ofinclusion for all employees that respects their individual strengths, views,and experiences. We believe that our differences enable us to be a better team– one that makes better decisions, drives innovation and delivers betterbusiness results.
ABOUT
We are looking for a highlymotivated IT Support engineer tojoin our Support team. You will join a small, expert team that supports theBanking software. The ideal candidate will have a good balance of buildingrelationships with users, solving technical problems and knowledge ofenterprise level systems.
Role
- Responsible for supporting thecustomization that CMA Small systems has developed
- Examine code faults, log files, metrics,and other typical troubleshooting approaches to find software flaws
- Technical support and support of theproject on the implementation of payment systems
- Administration and support of IT systems;Troubleshooting through analysis of application logs and system software(Oracle DBMS, Windows, Linux)
- Creating support tickets with hardware andsoftware vendors, carrying out work and implementation, communicating with endcustomers
- Implement tools and automation toproactively detect security weaknesses
ALL ABOUT YOU
- Bachelor’s degree or higher in anengineering field or equivalent experience and evidence of exceptional ability
- +2 years of support software engineeringexperience
- +2 years of working knowledge of PL/SQL
- +2 yerars of experience with Oracle
- +1 years of experience with Python, C++.Java or other software development language
- +1 years of experience with monitoringtools like Prometheus, Grafana
- Administration and maintenance of Windowsservices (Active directory, WSUS, DNS, Hyper-V, Certificate services, IIS)
- Administration and maintenance Linuxservices (dockers, NTP, Update, RedHat Satellite, bash scripting, etc.)
- Storage systems (HPE 3Par, FC, NFS)
- Multi-Factor Authentication (RSA AuthenticationManager)
- Familiarity with the Kubernetes
- Experience with Tomcat / JBoss
- Must be able to understand integratedsystems and their dependencies
- Exceptional customer relationship skillsand timely decision making
- Demonstrated ability to meet deadlines andcommitments
- Fluent in verbal and written English and Spanish
